Returns & Refunds Policy

Return Conditions

• The product should, where possible, be returned in its original packaging and in its original condition.
• Your return must be registered within 14 days of receiving your order. Once the return has been approved, you have a further 7 days to send the product back.
• The buyer is responsible for the cost of return shipping.

1. Register Your Return

Please always contact our customer support before sending the product back.

Important: Do not send the product back before you have received confirmation from us.

2. Packaging

• Pack the product carefully, preferably in its original packaging.
• Remove or cover any old shipping labels.
• Make sure the parcel is securely packed and sealed to avoid damage during transit.
• Include the packing slip inside the parcel.
• Attach the return label clearly to the outside of the parcel.

3. Send the Return Parcel

• Take the parcel to your nearest post office or parcel drop-off point.
• Please always keep your proof of postage until the return has been completed.

You are responsible for ensuring that the parcel reaches us. EVOFIEL cannot be held responsible for parcels that have not been correctly registered or do not arrive with us.

4. Refund

Once we have received and inspected your return, we will refund the purchase amount within 5 working days using the same payment method used for the original purchase.

If the product shows signs of use or is damaged due to insufficient packaging, we reserve the right to deduct an amount for any loss in value.

Important Tips

• Handle the product with care and pack it properly to avoid damage.
• Returns that are not in their original condition or are insufficiently packaged may result in additional charges.

If you have any questions about the returns process, please feel free to contact us.
We are happy to help at support@evofiel.com.