EVOFIEL Care+

Smart Ring Protection, Made Simple

If your EVOFIEL Ring One develops a covered fault during the service period, we’ll arrange a replacement rather than put you through a repair process, helping you get back to your daily routine with less waiting.

01

Replace, Don’t Repair.

Care+ keeps the support process simple. Once your request is confirmed as eligible, we arrange a replacement ring instead of sending your ring through a lengthy repair process.

02

Covered Fault Replacement

Coverage applies to confirmed product faults under normal use, including power, charging, app connection, unusually fast battery drain, sensor issues or other core function failures.

03

Pregnancy Fit Support

If your finger size changes during pregnancy, you may request one free size exchange during the coverage period.

04

Priority Customer Support

Care+ customers receive priority assistance for product use, app connection, sizing questions and aftercare support.

Service Terms

Care+ Terms

The following terms apply to customers who purchase EVOFIEL Care+. They are written clearly so you can quickly understand what is covered and how the service works.

During the Care+ service period, if your EVOFIEL Ring One develops a covered fault under normal use, you may request replacement support.

  • The ring cannot power on properly;
  • The ring cannot connect to the app properly;
  • The ring cannot charge properly;
  • The battery drains unusually fast;
  • Wellness, sleep or activity data cannot sync properly;
  • Sensors, vibration alerts, gesture control or other core functions do not work properly;
  • Other product faults confirmed by our customer support team.

Once confirmed as eligible, we will provide free return and replacement support. The key benefit of Care+ is: we arrange a replacement rather than put you through a repair process, helping reduce delays and getting you back to normal use sooner.

Please note that cosmetic appearance issues are not covered by Care+. EVOFIEL Ring One is a precision wearable designed for daily use. We recommend avoiding long-term friction or impact with hard objects such as keys, metal surfaces, stone surfaces or gym equipment, to help reduce the risk of scratches, wear or finish chipping.

During pregnancy, your body and finger size may change, which may affect how your ring fits.

During the Care+ service period, we can provide one free size exchange to help EVOFIEL Ring One better adapt to your changing fit needs.

This service can be used once during each Care+ coverage period and is subject to size and colour availability.

After purchasing Care+, you will receive priority customer support.

Whether your question is about product use, app connection, charging, sizing or aftercare support, our Care team will prioritise your request and do our best to help resolve it properly.

  • Care+ only applies to the EVOFIEL Ring One linked to the original purchase and cannot be transferred to another product or order.
  • Replacement products are usually the same model, colour and size.
  • If the original model, colour or size is temporarily unavailable, we will contact you and offer an equivalent alternative.
  • Care+ replacement support applies to product faults that occur under normal use.
  • Cosmetic appearance issues are not covered by Care+, including scratches, wear, finish chipping, colour changes or other signs of daily use.
  • Damage caused by misuse, accidental damage, loss, theft, unauthorised disassembly or improper use is not covered by Care+ replacement support.
  • Care+ does not affect your statutory consumer rights under UK law.
Care+ Protection

Extra Protection. Less Waiting.

If a covered fault occurs, we arrange a replacement rather than put you through a complicated repair process.

View EVOFIEL Ring One
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