Privacy Policy
This Privacy Policy explains how EVOFIEL (“we”, “the Website”) collects, uses, and shares your personal data when you visit our website, use our services, or communicate with us.
We recommend reading this policy carefully.
Changes to This Privacy Policy
We may update this policy when needed, for example due to new processes, legal changes, or operational reasons. The latest version will always be published on our website. The date of the most recent update is shown at the top.
What Data Do We Collect and How Is It Used?
Data You Provide to Us
We collect personal data that you provide to us, for example when you place an order, create an account, or contact customer support. This data may include:
- Contact details: Name, address, email address, phone number
- Order information: Billing and delivery address, payment information
- Account information: Username, password, security questions
- Customer support: Information you provide when contacting us
If you choose not to provide certain data, some services may not be available.
Data We Collect Automatically
When you use our services, we automatically collect certain information about your usage, such as:
- Device information, browser, IP address, network data
- Usage data through cookies and similar technologies
Data from Third Parties
We may also receive information about you from third parties, such as:
- Technology and payment service providers, such as Shopify and payment providers
- Marketing and analytics partners
All information from third parties is processed in accordance with this policy.
How Do We Use Personal Data?
We process your personal data in order to:
- Provide and deliver services: manage orders, payments, shipping, returns, and customer accounts
- Communicate: send important information about your order, customer support, changes, and more
- Marketing: send offers and relevant information, based on legitimate interests under the GDPR
- Security and fraud prevention: detect and prevent unauthorised use or fraud
Cookies
We use cookies and similar technologies to improve your experience, analyse traffic, and personalise advertising. Most browsers accept cookies automatically, but you can adjust your settings if needed.
You can find more about the cookies used by Shopify here: Shopify Cookie Policy
Please note: If you block cookies, some features of the website may no longer work as intended.
When Do We Share Your Data?
We may share your personal data with:
- Service providers: IT, payment processing, warehousing, distribution, customer support, analytics
- Business and marketing partners
- Our group companies or affiliated companies
- Where legally required or in connection with business events, such as mergers, acquisitions, or insolvency
We do not sell your personal data and do not share it with third parties for marketing purposes without your consent.
Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy policies or content. Please read them before providing personal data on another platform.
Children’s Personal Data
Our services are not intended for children, and we do not knowingly collect personal data from children. If you are a parent or guardian and become aware that your child has provided us with data, please contact us and we will remove it.
Security and Retention
We take reasonable security measures, but we cannot guarantee complete security. Your data is retained for as long as needed for the relevant purpose, as required by law, or as necessary to fulfil a contract.
Your Rights
Depending on where you live, you may have the right to:
- Request access to your personal data and request correction or deletion
- Object to certain processing activities or request restriction of processing
- Withdraw consent, where processing is based on consent
- Request data portability
- Unsubscribe from marketing emails using a link in the email
We may require you to verify your identity. We respond within a reasonable timeframe in line with applicable law.
Complaints and International Transfers
If you have concerns about how we handle your data, please contact us using the contact details below. You may also contact the Integritetsskyddsmyndigheten (IMY) or a relevant supervisory authority in the EEA.
Your data may be transferred to and processed outside your home country. Where transfers take place outside the EU/EEA, we apply recognised safeguards in accordance with applicable law.
